FAQ

How-to answers for day-to-day use. For product and pricing, see the marketing FAQ.

General

I forgot my password. How do I log in?
Most users sign in with email OTP: enter your email, request a code, and enter it. If you use phone + password, ask your manager to help reset access.

Can I have multiple roles?
Yes. Choose a role after login, and switch anytime with the role switcher. Getting started.

My invite link is invalid.
Invites can expire. Ask your manager to send a new one.

Managers

What is draft vs published?
Drafts are not fully live for owners or tenants. Publish when they should get access. See Properties and Tenancies.

Why did my property save as a draft?
Require publish approval may be on in Account settings, or your permissions require approval.

How do I set up online rent collection?
Create a config under Payment Accounts, then attach and enable it on the property. Configuration.

How do I customize which tenant details we collect?
Open Configurations → Tenant profile fields. Tenant profile fields.

Can I record a partial rent payment?
Yes. Enter the amount in Record Rent Payment, then check the Preview before saving. Record rent payments.

How do I set rent that increases on a schedule?
When creating or proposing a lease (or editing a draft), turn on Automatic rent increase. Automatic rent increase.

How do I renew a lease with new terms vs just lengthen the current one?
Use Extend/Create Lease: leave Extend current lease on to add periods, or turn it off to propose a new lease. Extend or propose a new lease.

Can tenants keep paying after the lease end date?
Only if Allow payment beyond lease end is on. Holdover.

A report type is locked / I need more SMS credits.
Upgrade or buy add-ons under Settings → Billing.

I archived a property by mistake.
Open Properties, switch to archived, and Restore.

Why can’t I delete or archive a property (or unit)?
You cannot archive a property or unit with an active tenancy. Terminate the tenancy first. After that, delete archives the property if it still has tenancy history, or removes it permanently if it does not.

Owners

Why can’t I edit a property?
Owners have a read-focused view. Ask your manager to make changes. You can still approve or reject maintenance when required.

How do I approve maintenance?
Open Maintenance Requests, then Approve or Reject (with a reason). Owner guide.

Tenants

Pay Now has no options.
Your manager needs to enable a payment method on the property.

I paid but my balance has not updated.
Wait a moment and refresh. If it still looks wrong, send your manager the payment reference from the provider.

Can I pay more than one period at once?
Yes, from the oldest outstanding period first. Pay online.

Why is one period’s rent higher than another?
Your lease may include an automatic rent increase. Check the lease details on your tenancy page.

I have a proposed lease. What do I do?
Review the terms and Accept before the deadline. Proposed leases.

Workers

I don’t see an assigned job.
Check My Requests → Assigned, or ask your manager.

How do I finish a job?
Mark In Progress, then Ready for Inspection. The manager confirms Completed. Worker guide.

Still stuck?

Email [email protected].